We know you're getting lots of emails about organizations' plans in light of our nation's emergency situation. I'm writing too to share our plans -- and to share a special announcement. I do hope you'll read on.
As I wrote to you earlier, the health and safety of the GlassRoots community is our highest priority. As the novel coronavirus (COVID-19) continues to spread throughout the country, I want you to know about the actions GlassRoots is taking to help protect our employees and students.
We've all heard that social distancing is the way that we can all work together to slow and eradicate this virus. To that end, we have decided to suspend our public programs, classes, and studio rentals temporarily beginning March 16th through March 31st as a precautionary measure to reduce the exposure and spreading of the COVID-19 virus.
If you are registered for a program that has been cancelled, our program director, Lisa Duggan will contact you about rescheduling. At this time, we are asking that you don't request a refund unless absolutely necessary; we'd much rather see you in our programs when it is safe again to gather. Alternatively, please consider donating your course fees in support of GlassRoots' programs. Of course, should a refund be the only option, we will work with you to make that happen quickly. If your program was scheduled through a program partner, such as an Adult School, please reach out to their staff regarding cancellation policies.
Our virtual gift shop is still open on glassroots.org. Watch for new items to be added to our shop; purchases can be held for pickup when safe, or sent to you via UPS. If you are expecting a commission delivery, Kate Dowd will be in touch regarding delivery. We are asking that you do not come to the studio to retrieve items at this time.
Our staff will be in our offices and studios for the next two weeks, conducting a deep cleaning, making those much requested commission pieces and awards, and doing other tasks that are regularly put aside.
We care about you too. This has been a stressful time for many of us.
Knowing how much we all need beauty in our lives, our artists will have surprises for you during this period!
Watch your email -- and our social media sites -- for special announcements.
As always, should you have any comments or questions, please do not hesitate to contact me.
We appreciate your continued support and interest,
With all best wishes,
Barbara Heisler, CEO